Frequently Asked Questions
Everything you need to know about your PEN PEPTIDE order.
What is the standard shipping time for orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request for a refund or size exchange.
Which payment methods do you accept?
PEN PEPTIDE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my PEN PEPTIDE garments?
To maintain the quality of our fabrics, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Detailed care instructions are also located on the inner label of each piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.